Refund policy
Returns and Refunds
We want you to feel confident purchasing VARAE. If something is not right, we will make it right. This policy is in addition to your rights under Australian Consumer Law.
30-Day Return Policy
We accept returns on unused, unopened products within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The packaging must be intact
- You must have proof of purchase
Used bottles are not eligible for return for hygiene reasons. If your bottle has arrived damaged or faulty, please see the section below.
How to Return
- Email us at care@varaepure.com with your order number and reason for return
- We will respond within 1 business day with return instructions
- Ship the item to: VARAE Pure Pty Ltd, 203/1 Cassins Avenue, North Sydney NSW 2060. Return shipping costs are the responsibility of the customer unless the item is faulty
- Once we receive and inspect the item, we will process your refund within 5 to 7 business days
Refunds
Approved refunds are issued to your original payment method. Please allow 5 to 7 business days for the funds to appear, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to a fault or error on our part.
Faulty or Damaged Items
If your VARAE bottle arrives damaged or develops a fault, we want to know immediately.
Please contact us at care@varaepure.com within 14 days of receiving your order. Include:
- Your order number
- A brief description of the issue
- A photo of the damage or fault
We will arrange a replacement or full refund at no cost to you, including return shipping where required.
Filter Refills and Subscriptions
Replacement filter packs are non-returnable once opened.
You can pause or cancel your filter subscription at any time with no fees or lock-in periods. To manage your subscription, contact us at care@varaepure.com
Questions?
We are a small team and we read every message.
We aim to respond to all enquiries within 1 business day.